Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, phone-based environment? We’re looking for dedicated professionals to join our Operations team, supporting our advisers, customers, and business functions through a range of critical customer-facing roles.

Partners Life is one of the New Zealand’s largest life and health insurance companies. As part of the Dai-ichi Life Group, a leading global insurance provider, we are entering an exciting new chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are looking for customer service superstars to join our vibrant Client Care teams. These fast moving phone based roles are essential to delivering outstanding service, managing inquiries, and supporting business operations.

Whether you’re assisting advisers, supporting customers, driving retention, or handling complex administration tasks, you will make a real difference by helping customers and advisers navigate their needs and achieve their goals.

What you will do:

• Provide exceptional service via inbound and outbound phone calls to advisers, customers, and internal stakeholders.

• Act as the primary point of contact for inquiries, delivering clear, accurate information on policies, products, and processes.

• Manage and resolve requests efficiently, escalating issues where appropriate to ensure timely outcomes.

• Support retention initiatives by engaging customers, addressing concerns, offering solutions, and advocating on their behalf.

• Coordinate tasks across teams to maintain seamless workflows and deliver operational excellence.

• Perform key administration and system-based tasks to support business functions such as new business processing, distribution care, client care, and adviser support.

• Maintain accurate records and documentation to ensure compliance and data integrity.

About you

To be successful, you will have:

• Strong communication skills with the ability to engage professionally and empathetically over the phone.

• Customer-focused mindset with excellent problem-solving abilities.

• Ability to work collaboratively across teams and adapt to varying tasks and priorities.

• Attention to detail and accuracy, particularly when handling administration and system tasks.

• Experience in a phone-based customer service or operational support role is desirable but not essential. Full training will be provided.

• Proficiency with computer systems and willingness to learn new technologies.

Why Join Us?

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing, and success. Here are just some of the benefits you will enjoy as part of our family (some benefits apply to permanent employees only):

• Be part of a supportive, dynamic team that values collaboration and continuous improvement.

• Genuine career development progression opportunities

• Participation in our discretionary bonus scheme after 12-month service

• Life insurance and income protection covers at our cost, plus subsidised medical insurance (permanent employees only)

• Birthday leave and long service leave

• Maternity leave salary top up, reduced hours options, and secondary parental leave

• Flexible hybrid working arrangements.

• Modern offices with stunning views in the heart of Takapuna and Wellington City

Apply Now!

If this sounds like the opportunity you have been waiting for, apply now!

As part of the application process, you’ll be invited to complete a short assessment questionnaire (approx. 20 minutes) to help us better understand your background and suitability for the role. This will be sent directly via Seek.

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

Please note: We are not engaging recruitment agencies for this role.